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Troubleshooting

The sign-in code never arrives​

Use the phone number or email on your AdaptClose account. If there's no account for it, no code is sent. Connecting doesn't create an account. Ask your account owner to add you.

"Can't complete the connection."​

The connection request expired. Close the window and connect again from your assistant.

The assistant doesn't use AdaptClose​

Check that AdaptClose is turned on for the chat. Then name it in your question, like "In AdaptClose, list my calls from yesterday."

"Only the account owner or a manager can..."​

That tool is for owners and managers. Ask one of them, or ask your owner to change your role.

"Visit checklists are not enabled for this account."​

Email support@adaptclose.com to turn them on.

"Upload not found in storage."​

Your assistant tried to finish an upload before it sent the file. Give it a link to the audio instead. See Upload a call.

Still stuck​

Email support@adaptclose.com. Tell us which assistant you use and what you asked.